Community GuidelineS

Thank you for being part of the OneFootball community. We welcome your comments, live chat messages and discussions, and we want OneFootball to be a place where football fans can connect, debate and celebrate the game in a respectful, inclusive and safe environment.

Our vision

OneFootball brings fans closer to the biggest clubs, leagues, federations and players in football.

We want to build a home for football fans: a place to share the magic, passion and love we all feel for the game, to connect with each other, and to celebrate football together.

Our goal is to create one of the best fan experiences in the world — a football community where everyone feels welcome and where no one gets you closer to the game.

What we stand for

Respect is at the heart of football, and it is at the heart of our community.

We encourage fans to share opinions, personal experiences and football perspectives. Strong debate is welcome. Personal attacks, abuse and unsafe behaviour are not.

These Guidelines apply to all user-generated content on OneFootball, including comments, live chat messages, usernames and other interactive features.

Community rules

To keep OneFootball safe, lawful and enjoyable for everyone, please follow these rules.

1. Be respectful

Treat other users, players, clubs, referees, journalists, staff and public figures with respect. Do not post personal attacks, targeted abuse, bullying, harassment, sexual harassment, intimidation or coordinated attacks.

2. No hate speech or discrimination

We have zero tolerance for hate speech. Do not post slurs, dehumanising language, hateful stereotypes, extremist content, or attacks based on characteristics such as nationality, ethnicity, race, religion, gender, sexual orientation, disability or similar protected characteristics.

3. No threats or violence

Do not threaten, encourage or glorify violence, self-harm, serious injury or criminal conduct. This includes threats against players, referees, clubs, staff, other users or any other person.

4. Stay on topic

Keep comments and live chat focused on football, the article, the match or the relevant discussion. Do not flood, derail or disrupt conversations.

5. No spam, scams or manipulation

Do not post spam, repeated messages, advertising, phishing, fake giveaways, ticket scams, malware, bot activity, vote manipulation, or irrelevant promotional content. Do not use comments or live chat to drive users to unrelated websites or products.

6. Keep it appropriate for a general audience

Do not post NSFW content, explicit sexual content, graphic violence, vulgar abuse, or other content unsuitable for a broad football audience.

7. Protect minors

Do not post content that exploits, endangers, grooms, bullies, harasses or targets minors. Do not make sexualised comments about minors or try to obtain private contact with minors.

8. Protect privacy

Do not share personal information about others without permission, including addresses, phone numbers, email addresses, private images, identity documents, location information or private messages.

9. No defamation or false allegations

Do not post false factual allegations, serious accusations without basis, abusive insults, or content that unlawfully harms another person’s reputation or personality rights.

10. No impersonation

Do not impersonate players, clubs, referees, leagues, federations, journalists, OneFootball staff, brands or other users. Usernames must not mislead others about who you are.

11. Stay legal

Do not post content that violates applicable law or encourages others to do so.

Live chat rules

Live chat moves quickly, especially during matches. To keep it safe and lawful, we may use slow mode, automated filters, AI-assisted moderation, human review, message removal, user mutes, temporary bans or chat suspension.

Do not flood the chat, repeat the same message, evade filters, post illegal streams, share personal data, promote scams, threaten others, or abuse players, referees, clubs, fans or other users.

Reporting content

We rely on our community to help keep OneFootball safe. If you see content that may be illegal or violates these Guidelines, please use the report function next to the relevant comment or live chat message.

We will review reports and may take action where appropriate. For privacy and safety reasons, we may not always be able to share details about actions taken against another user.

Moderation and enforcement

We may use automated tools, including AI-assisted moderation systems, and human review to help enforce these Guidelines. These tools may detect, flag, delay, hide, restrict or remove content, and may help prioritise reports for review.

If you violate these Guidelines, we may take action, including removing your content, issuing a warning, limiting visibility, muting you, restricting access to comments or live chat, temporarily suspending your account, permanently terminating access, or escalating serious matters where legally required or appropriate.

If you believe we made a mistake in moderating your content or restricting your account, you may challenge the decision through our appeal process.

We may update these Guidelines from time to time to reflect new features, legal requirements or community safety needs.

Version: 1/2026

Last updated: May 2026